Refund policy

The 180-Day Stairs Guarantee: slip once in 180 days, and you get every dollar back.

Wear your Newels on your stairs for 180 days. If you slip once, write to us and you get every dollar back. If you just don't love them, you get every dollar back too. You don't send anything back.

• How to ask: email support@getnewel.co with your order number, any time up to 180 days after delivery. There are no forms and no questions.
• What we refund: the whole order, to your original payment method, within 5 business days of your email (your bank may take another 5 to 10 business days to show it).
• Wrong size: send us a photo of the pair and the size you need, and we send the new size free. You don't need to send the first pair back. One exchange per order.
• Damaged or wrong items: email a photo within 30 days of delivery and we replace them free, or refund them if you prefer.
• Cancelling: you can cancel any order that has not shipped by emailing us, and we refund it in full.
• One guarantee refund per customer.