Cancellation policy

Every Newel order is a one-time purchase. There is no subscription: nothing renews, and you are never charged again unless you place a new order yourself.

• Before it ships: email support@getnewel.co with your order number, and we cancel the order and refund it in full, to your original payment method, within 5 business days.
• After it ships: the order can no longer be cancelled, but the 180-Day Stairs Guarantee still applies. If you slip once, or you just don't love them, email us within 180 days of delivery and you get every dollar back, and you keep the pairs.
• Changing an order: to change the address, the size or the colour before it ships, email us as soon as you can and we will update it.